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F.A.Q.

1. WHAT IS DIRECT TO GARMENT PRINTING?

Direct to Garment (DTG) printing is a method that uses specialised inkjet printers to print designs directly onto fabric. Unlike traditional screen printing DTG printing allows for high-quality detailed prints with vibrant colours and it works on both light and dark fabrics.

2. HOW LONG WILL MY DIRECT TO GARMENT PRINT LAST?

With proper care your DTG print can last as long as the garment itself, We recommend washing your item inside out in cold water and hanging it to dry to maintain the quality of the print.

3. WILL THE DIRECT TO GARMENT PRINT FADE OR PEEL OVER TIME?

No with proper care DTG prints are designed to be durable and long-lasting. Unlike heat transfer prints, DTG prints are directly infused into the fabric making them less likely to peel or fade. Follow the care instructions for the best results.

4. WHAT SIZES DO YOU OFFER?

We offer a wide range of sizes from XS-4XL ensuring that everyone can find the perfect fit. Please check our size chart for detailed measurements.

5. HOW DO I KNOW WHAT SIZE I SHOULD ORDER?

To find your perfect size please refer to the size chart on the product page images. If you're still unsure feel free to contact us and we'd be happy to assist you!

6. WHAT MATERIALS ARE YOUR CLOTHES MADE FROM?

Our clothing is made from a variety of high-quality GSM fabrics such as 100% cotton. Specific material details are listed on each product page for your reference.

7. HOW DO I CARE FOR MY CLOTHES?

Each garment comes with its own care instructions, For general guidelines:

- Machine wash cold inside out gentle cycle (Max 30℃ or 86F)

- Wash with similar colors

- Use mild detergent

- Hang to dry inside out

- Do not bleach; Soak or rub; Iron on a low heat; Dry clean; Tumble dry

8. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Domestic Orders (United States, Canada, Untied Kingdom, European Union, Australia and New Zealand):

3-8 Business Days (Standard Shipping)

2-4 Business Days (Express Shipping)

International Orders:

3-12 Business Days (Standard International Shipping)

2-5 Business Days (Express International Shipping)

Please note that delivery times may vary based on local postal services, customs clearance and other unforeseen delays.

9. CAN I MODIFY OR CANCEL MY ORDER AFTER PLACING IT?

Once an order is placed it is processed quickly to ensure timely shipping. Unfortunately we cannot make changes or cancel orders once they’ve been confirmed. Please double check your order before completing the purchase.

10. DO YOU OFFER INTERNATIONAL SHIPPING?

Yes! We offer international shipping to most countries. Delivery times vary depending on your location. 

Please check our Shipping Policy for more details.

11. WHAT IF I RECEIVE THE WRONG ITEM OR MY ITEM IS DAMAGED?

We are committed to providing high-quality products. If you receive a damaged or incorrect item please contact our customer service team support@pandluxestreetwear.com within 14 days and we'll be happy to assist you with an exchange or refund.

12. CAN I RETURN OR EXCHANGE MY ITEMS?

Yes we offer a 14 day return policy for damage and defective, unworn and unwashed items with tags still attached. To initiate a return or exchange please visit our Refund Policy page.

13. HOW CAN I TRACK MY ORDER?

Once your order has been shipped you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress through your local postal carrier's website. If you haven't received your tracking information please reach out to our customer service team for assistance.

How To Track

  1. Check your email for a shipping confirmation and tracking number. 
  2. Click the tracking link or visit your local postal carrier's website (Australia Post, DHL, FedEx, UPS, USPS)
  3. Enter your tracking number to view real-time updates.

Please allow 24-48 hours for tracking information to update after you receive your tracking email.

14. WHAT IS A PREMIUM LUXURY WOODEN FRAMED POSTER WITH PREMIUM MUSEUM GRADE PAPER?

Our Premium Luxury Wooden Framed Poster with Premium Museum Grade Paper is a high-quality print of artwork that is printed on Premium Museum Grade Paper and framed in a luxury wooden frame. The Premium Museum Grade Paper enhances the detail and colour of the print while the wooden frame adds a sophisticated timeless touch to the presentation. This combination creates an elegant and professional look that’s perfect for home decor, galleries and as a gift.

15. WHAT MAKES THE  PREMIUM MUSEUM GRADE PAPER SO SPECIAL?

Premium Museum Grade Paper is often made from cotton or other high-quality materials that have a textured or smooth finish. It’s known for its ability to produce rich vibrant colours and fine detail that other types of paper can’t match. It also has archival qualities meaning it’s resistant to fading over time ensuring that your artwork will retain its original beauty for decades if properly cared for.

16. WHAT TYPES OF FRAMES ARE AVAILABLE FOR THESE POSTERS?

Luxury wooden frames come in a variety of styles and finishes to complement different design preferences. You can typically choose from Black, White and Wood Finishes.

17. HOW DO I CARE FOR MY PREMIUM LUXURY WOODEN FRAMED POSTER?

To preserve the beauty of your print it's important to keep it out of direct sunlight as UV rays can cause fading over time. Regularly dust the frame with a soft cloth to prevent buildup and if the glass gets dirty use a glass cleaner with a microfiber cloth.

18. WHAT MAKES THE PRINT QUALITY OF A PREMIUM LUXURY WOODEN FRAMED POSTER STAND OUT?

The print quality is exceptional because premium luxury wooden framed posters are typically printed using high-end printing techniques such as giclée printing, which produces rich accurate colours and sharp details. This ensures that the artwork looks vibrant, crisp and lifelike replicating the original piece as closely as possible.

19. WHAT IS A PREMIUM LUXURY ACRYLIC GLASS PRINT

A Premium Luxury Acrylic Glass Print is a high-quality print of an image or artwork that is mounted onto a sheet of acrylic glass. This process enhances the colors and depth of the image creating a glossy modern look that adds a luxurious feel to any space. Acrylic prints are known for their vivid clarity, durability and unique three-dimensional effect.

20. HOW LONG WILL A PREMIUM LUXURY ACRYLIC GLASS PRINT LAST?

Our Premium luxury acrylic prints are designed to be durable and long-lasting. The print is typically resistant to fading, UV light and scratches. When properly cared for acrylic prints can last for decades without significant deterioration in colour or quality.

21. HOW DO I CARE FOR MY PREMIUM LUXURY ACRYLIC GLASS PRINT?

Caring for your premium luxury acrylic glass print is fairly simple. To keep it looking pristine dust it regularly with a microfibre cloth to prevent scratches. For deeper cleaning, use a gentle cleaning solution (such as a mixture of water and mild soap) and a soft cloth. Avoid using abrasive materials that could damage the surface.

22. WHY IS PREMIUM LUXURY ACRYLIC GLASS PRINT CONSIDERED A LUXURY OPTION?

Premium Luxury Acrylic Glass Prints are considered a luxury because they offer superior color vibrancy, clarity and depth compared to other types of prints like canvas or paper. The glossy finish adds a sophisticated high-end look to any piece of art while the durability and resistance to fading ensure that your artwork retains its beauty over time. These factors make acrylic glass prints a popular choice for galleries, high-end interior designs and as premium gifts.

23. HOW CAN I CONTACT CUSTOMER SUPPORT?

You can reach our customer service team by our email support@pandluxestreetwear.com